FAQ - Shipping & Returns

Frequently Asked Questions

Shipping Questions

How long does shipping take?
Standard shipping typically takes 2-3 business days within the UK and 10-15 business days for international orders. Express shipping options are available at checkout.

Do you offer free shipping?
We offer free standard shipping on orders within the UK. International shipping rates vary by destination.

Do you ship internationally?
Yes, we ship our S925 sterling silver charms and bracelets worldwide. 

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn items in original packaging. Custom or personalized charms may not be eligible for return.

How do I start a return?
Contact us with your order number and reason for return. We'll provide you with return instructions and a return authorization.

Do you offer exchanges?
Yes, we're happy to exchange items for a different charm or bracelet style, subject to availability.

When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned item. The refund currently ill be issued to your original payment method.

Product Care

How do I care for my sterling silver jewelry?
Store your charms in a cool, dry place. Clean with a soft polishing cloth. Avoid exposure to chemicals, perfumes, and water to maintain the shine.

Is your jewelry hypoallergenic?
Our S925 sterling silver is 92.5% pure silver, making it suitable for most people with sensitive skin. However, individual reactions may vary.